Emergency Maintenance

Information for Residents

Work Orders

Happy parents and baby girl sitting on bed together at home in the bedroomDURING normal business hours, please contact the Lake MHA office at (440) 354-3347 ext. 10 for all work orders.

AFTER normal business hours, general (non-emergency) work orders can be left as a message at (440) 354-3347 ext. 10. Emergency work orders (see list below) after normal business hours can be called into the answering service at (440) 354-3347 ext. 9.

Emergencies may include:

  • Any condition that jeopardizes the security of the unit.
  • Absence of a working heating system when outside temperature is below 60 degrees Fahrenheit.
  • Utilities not in service, including no running hot water (not in service due to disconnection for non-payment is not an issue that can be resolved by Lake MHA maintenance staff).
  • Conditions that present the imminent risk of injury.
  • Obstacles that prevent safe entrance or exit from the unit, such as lock out (with proper identification of resident) or broken lock which affects unit security.
  • Broken window glass which affects unit security, is a cutting hazard, or occurs within inclement weather.
  • Plumbing leaks which have the capacity to create flooding or cause damage to the unit.
  • Natural gas leaks or smell of fumes (contact Lake MHA after you have contacted the gas company).
  • Any electrical problem or condition that could result in shock or fire.
  • Inoperable smoke/CO2 detector(s).
  • Absence of a functioning toilet in the unit.
  • Ceiling damage caused by leak (only in the event that there is an immediate threat of collapse).
  • Both elevators down at Jackson Towers or Washington Square.

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